Can I download the App from the website?

Yes, we can add a link to the website to the Android store for mobile users.

How secure is my content in MYLIFEBOX?

Android Play store is a very secure platform.

Does MYLIFEBOX have access to my content?

No, MYLIFEBOX cannot access your content on your device or on our internal systems.

How does the payment for MYLIFEBOX work?

Payment is made via your Amazon App store account and is charged the same way as all your other in-app purchases on Amazon App store.

How many My MYLIFEBOX App options are available?

There are 3 options available:

Free option with 1 megabyte of data

Standard option with 1 gigabyte of data

Premium option with 5 gigabytes of data

How do I upgrade to another option?

Simply purchase the same or another package, and it will add additional storage to your account.

Is a refund option available?

No refunds are available after purchasing an in-app purchase.

What happens when my phone breaks? Do I have to purchase the App again?

No, you will be able to access the App via any other Android device by simply downloading the app and signing in with your details.

How do I upload documents, videos and voice recordings?

All files are uploaded by selecting the “+” button found on the top right of the screen when entering a category and searching for the files to upload from your device. If you do not have the desired files on your device, simply email them to your mobile device or manually upload the files from your computer to your device.

Is my password and username secure?

Your login details are as safe as you keep them. Never give your details out, except to someone you trust as this might open your account to malicious behaviour.

Can I share my password with a significant other?

Yes, however, the responsibility for the security of your content is the user’s responsibility.

Can I share My MYLIFEBOX App with my family members?

Yes, however, the idea of MYLIFEBOX is for individuals to keep their documents together, safe and readily available for emergencies.

Can I change my password?

Yes, you will be able to change your password at any time by selecting “reset password” on the home screen when logging in. An email will be sent to you that will allow you to reset your password.

Will I be informed if MYLIFEBOX is accessed by another device?

Yes, you will receive an email when MYLIFEBOX is accessed on any other device other than your own.

How do I print documents from MYLIFEBOX?

You can print the document by saving it and printing it from your device the same way you would any other file on your mobile Android device.

Can I save attachments directly from an email into MYLIFEBOX?

Yes, you can upload files from an email directly, provided you have downloaded that email and all files are in your inbox.

Would I be able to create sub-folders in the different categories manually?

No, MYLIFEBOX has allocated specific category folders for you to use to make navigation easy for your loved ones.

Can I upload folders in any category or do I use the specified fields on the Interface?

You can upload all files in any category, but it is advised that you keep your documents in the allocated categories to make it easy to find for loved ones upon emergencies.

What happens if I purchase 1 Gigabyte and then decide to purchase the 5 Gigabyte in the same year?

You will then have 6 gigabytes for that year, the following year you may have an auto renewal for both versions unless you discontinue one of them.

How do I delete my documents?

Simply hold down the file for 2 – 3 seconds. You will then be able to delete a file.

How do you delete a document?
What file types does MYLIFEBOX support?

1 – Photo – bmp, gif, jpg, jpeg, png

2 – Video – 3gp, aac, mkv, mp4, ts, webm

3 – Documents – xls, wma, wav, vp9, txt, video, tiff, svi, rec, ppt, pdf, mpeg4, mpeg 3, mpeg 2, mpeg, mp3, m4v, image, ic_ppt, ic_doc, h264, ogg, f4v, clip, avi

Annual Subscription Notification

30 days before your subscription ends, you will be notified via email to either renew, upgrade or downgrade your package. You will be informed of your storage space available.

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